The personal data collected will be incorporated into our "BOOK OF COMPLAINTS" database of MARE GROUP SAC (RUC No. 20601279933), located at Calle Lord Nelson 244, Miraflores, Lima, Perú
In compliance with Law No. 29733, the Personal Data Protection Law, the data collected through the Book of Complaints will be used to address complaints and will include: first and last names, ID number and type, address, telephone number, and email address. They will be stored for the period required to address complaints. To exercise your ARCO rights, you may contact us at contacto@mandinabycarorendon.com.
* The response to this claim or complaint will be sent to the email address indicated on this form.
* Filing a claim does not preclude other dispute resolution options, nor is it a prerequisite for filing a complaint with INDECOPI.
* The supplier must respond to the claim within a period of no more than fifteen (15) business days, and may extend the period for up to thirty (30) additional days, after notifying the consumer.
* Complaint: A statement by which a consumer expresses dissatisfaction with the goods or services provided. The claim does not constitute a complaint and, therefore, does not initiate an administrative sanctioning procedure for violation of consumer protection regulations.
* Complaint: A statement made by a consumer to express dissatisfaction or dissatisfaction with customer service, without the purpose of obtaining a sanction from the supplier. A complaint also does not constitute a complaint and does not initiate an administrative sanctioning procedure for violation of consumer protection regulations.
